Thank you for choosing PupFest! We are committed to providing you with a seamless and reliable shopping experience. Please take a moment to review our shipping policy.

1. Order Processing:
   All orders are processed within 6-48 hours.
   Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates:
   We offer competitive shipping rates based on the weight and destination of your order.
   Shipping costs are free.
3. Shipping Methods:
   We currently offer standard shipping.
   Standard shipping typically takes 5-12 business days.
4. Order Tracking:
   Once your order has been shipped, you will receive a confirmation email with a tracking number.
   You can track your order by visiting our Order Tracking Page and entering your tracking number.
5. International Shipping:
   We offer international shipping to select countries.
   International shipping rates and delivery times vary.
6. Customs and Duties:
   International orders may be subject to customs duties and taxes imposed by the destination country.
   The recipient is responsible for any additional charges incurred.
7. Delivery Issues:
   In the rare event of a delivery issue, please contact our customer service team at conntact.pupfest@gmail.com
   We will work diligently to resolve any problems and ensure your satisfaction.
8. Address Accuracy:
   It is the customer's responsibility to provide accurate shipping information.
   Please double-check your shipping address before completing your purchase.
9. Delayed Shipments:
   In the event of unexpected delays, we will notify you promptly and provide updates on the status of your order.
10. Force Majeure While we strive to deliver all orders on time, we are not responsible for delays caused by events beyond our reasonable control. These events, also known as “force majeure,” include but are not limited to severe weather, natural disasters, strikes, transportation disruptions, government actions, or other unforeseen circumstances. In such cases, delivery times may be extended, and we will make every effort to keep you informed of any significant delays. We appreciate your understanding and patience during these events
11. Returns and Refunds:
    Please refer to our Return Policy for information on returns and refunds.

If you have any questions or concerns regarding our shipping policy, feel free to contact our customer service team at - conntact.pupfest@gmail.com

Thank you for choosing PupFest

PupFest
Email: conntact.pupfest@gmail.com
Norrstigen 29 132 47 Saltsjö-Boo, Stockholms Län, Sverige
+44 7897 026804